Puma Van Lines
Puma Van Lines Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Puma Van Lines has 2.5 star rating based on 6 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Melissa in customer service, Movers during delivery were prompt and helpful.
Cons: Lack of professionalism, Not following through, Puma van line reps and manager javier.Review authors value the most Billing Practices and Turnaround Time. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Puma Van Lines has 2.5 star rating based on 6 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Melissa in customer service, Movers during delivery were prompt and helpful.
Cons: Lack of professionalism, Not following through, Puma van line reps and manager javier.Review authors value the most Billing Practices and Turnaround Time. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
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Verified Reviewer | Mooresville, IndianaOh NO
I read the reviews and took them with a grain of salt surely I would not be the one with damaged or missing furniture well Im the one. First I would suggest having a salesperson to actually come to your home to provide estimate.
I was quoted 1/2 what I ended up paying. Sad thing is the foreman told me he would charge me to remove items after they were loaded.. whatever I paid. he then asked when would you like your delivery I gave a date not knowing that it would be weeks later before I would receive my things.
Well the driver called to let me know he was an hour away.. I was excited.. I raced home from work ONLY to be toldI have to return tomorrow the unmoderated are on another assignment my day was wasted. They returned the next day to unload geees my things are ruined.
Broken, scratched, missing..etc. they left holes in my walls..
I am so disappointed because I was sold a Bentley but ended up with a Ford Focus do not be this one.. read the reviews and know that you could be that one.
- Melissa in customer service
- Not following through
- Lack of professionalism
- Unethical and lies
Preferred solution: Let the company propose a solution
Resolved: Lied, cheated, extorted and damaged - NIGHTMARE
A settlement has been offered by Puma Van Lines for the wrongful charges as described above and is considered resolved.
- Movers during delivery were prompt and helpful
- Threats
- Lack of professionalism
- Not following through
Preferred solution: Price reduction
DO NOT RECOMMEND
DO NOT RECOMMEND UNDER ANY CIRCUMSTANCES. Our belongings were picked up on 10/6 in Texas and finally got my out of state delivery at the end of October. Not exactly how we had planned to start the first month in a new state with new jobs.
This company was very nice when trying to get your business. They give you a price before they come out BUT THEN reevaluate your move on moving day and will undoubtedly increase by double what you were quoted. Another Red flag at pick up was their intent to charge for plastic wrap and blankets - something that should be automatically included.
After several weeks and numerous phone calls and promises to call back - we were then informed their moving van couldn't access the location and that they needed to rent a smaller truck. After more phone calls to several people saying we had seen several other moving vans in the area, they finally agreed we were right. BUT, when they arrived they were driving the smaller truck! The driver then told us their original truck had broken down and they had to RENT an interim truck. They were basically trying to get us to pay for their problem.
During the move, we started investigating possible resolution for this mess of a move and found one of the review websites suggesting this company is under investigation for posted reviews coming from the same IP address. Hmmmmm... doesn't sound like sound business practices to me.
Finally at delivery (5 hours after the designated time frame) only 2 guys showed up and they had the nerve to ask my son to help them. They were also then incapable of lifting a small loveseat over the balcony because it wouldn't go through the front door so they left it on the front porch. We then had to hire another moving company (2 guys) at a rate of $450 in order to complete the move of a single piece of furniture - they had not trouble lifting it over the balcony.
Several boxes were damaged, glass items broken and canvas artwork warped, though protected with bubble wrap, plastic wrap and blankets. My moms collectibles were also broken. One could visually see they had no care in unloading the truck nor moving the boxes but there was nothing that could be done at this point except to get them to leave. Giving them final payment made us sick to our stomach.
Preferred solution: Refund $2000 for partial replacement & hire additional moving company
Resolved: Stay Away. Horrible service.
Issue resolved.
Preferred solution: Full refund
Broken items
I repeat do not use this company! Thy still have not responded to my emails or phone calls!
STAY AWAY!
Preferred solution: Price reduction
Long distance move
Resolved: Refusing to pay for damage to my house
After posting my negative reviews, the owner of Puma reached out to me and finally offered to cover the damage to my floors. They have mailed me, and I have received a check to cover the damages. While I am happy to finally have this all resolved, I hate that it took this long and this many steps to find a solution.
Decent, but not good
Changed Price on Day of Delivery
I was told my total at delivery was going to be an amount told me by the driver so I prepared to pay that amount, when they arrived DUE TO THEIR MISTAKE I had to pay an extra $300. When Puma was contacted the supervisor was very rude and didn't care one bit about my issue and contacted his team to close the door of the truck and drive away with my stuff.
He just kept telling me there was nothing that he could do and they never had the courtesy to contact me prior to delivery they just showed up with a bill that was $300 more. I wouldn't recommend them for any move, especially one across country, went from Columbus, OH to Keller, TX.
Preferred solution: Full refund
Non-delivery of LED TV and another box
I am glad they settled it up quite amicably. Thank you for your services
The worst moving company
Not bad at all very pleasant
Great move
Big move to Bedford
Sales Person
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A settlement has been offered by Puma Van Lines for the wrongful charges as described above and is considered resolved.